Effective Date: September 10, 2025
We aim to provide a fair and transparent refund process for our users.
- Subscription Billing
- Subscriptions are billed in advance on a recurring basis.
- Unused practice credits do not roll over to the next billing cycle.
- Refund Eligibility
- Full refund available within 7 days of the first subscription purchase if no credits have been used.
- Partial refund available within 3 days of purchase even if credits have been used (one-time courtesy refund per user).
- Renewal payments are non-refundable once processed, except as required by law.
- Non-Refundable Cases
- Refunds are not provided after 7 days of purchase.
- Refunds are not issued for promotional or discounted plans unless required by law.
- Accounts found misusing the service, violating our Terms of Service, or engaging in fraudulent activity may be denied refunds.
- Refund Process
- Approved refunds will be credited back to the original payment method.
- Processing typically takes 5–10 business days, depending on the payment provider.
- Cancellations
- You may cancel your subscription at any time via billing settings.
- Cancellations prevent future charges but do not retroactively refund past payments unless eligible under this policy.
- Contact
If you believe you are eligible for a refund or have questions regarding this policy, please contact us at: hi@aimockinterview.app
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